We strive to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all our customers in a manner consistent with this core value.
It is our policy to remove barriers to full access to our products and services whenever that is readily achievable, and to develop products and services with accessibility standards considered. We are committed to ensuring the accessibility of our websites to persons with disabilities. To achieve this goal, we have adopted the following guidelines:
Accessibility Guidelines – We have put in place processes to make accessibility and meeting the criteria known as the Web Content Accessibility Guidelines 2.0 AA, as recommended by the Web Accessibility Initiative of the World Wide Web Consortium, integral to our software development efforts, design specifications and product roadmaps. We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet the accessibility needs of our customers and visitors to our websites.
Questions or complaints regarding our website may be directed to the Q4Launch Accessibility Officer by email at firstname.lastname@example.org. A member of our team will review the question or complaint and respond within forty-eight (48) hours. Our response will include actions we have taken, or will take, to resolve the issue. We may also refer to alternative assistive measures which may resolve or address the question or complaint.
Last Updated: May 30, 2018
Website and Web Application. As a part of the Services, you may access and login into the Web Application. The Web Application allows you to access certain features of the Services, including but not limited to, those features specific to booking and the vacation guides made available by Company from time to time. You may also share ideas, feedback and other content and materials through your use of the Services, as further described herein. The Website provides users with the chance to learn more about Company, and the ability to post their thoughts and comments to the Website blog. Through the Website, users may view the various services offered by Company, learn more about the Web Application and post comments and thoughts on the Website blog.
How the Services Work. Our Services provide vacation-planning information, in addition to access to third party reservation engines made available via the Web Application.
Children. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age. If you are under 13 years of age, please do not use the Services.
In general, the Personal Information we gather enables us to provide the Services to you and helps us learn more about the use of the Services.
Specifically, we collect the following types of Personal Information:
Voluntary Information. We also collect other types of Personal Information that you provide to us voluntarily, such as information that you provide directly to us in order to enable us to provide you with the Services. We may also receive requested information if you contact us via e-mail regarding support for the Website.
Bookings Made Online. When you make an online booking with us through the Services, your information is transmitted securely into our property management software. The property management software stores this information on our behalf for purposes of facilitating your reservation with us.
Usage/Account Information. We collect Personal Information that you submit to us voluntarily at registration and in the course of your use of the Website. To use our Services, we may require you to create an “Account” and we will collect your name, mailing/billing address, email address, phone number and location information, where applicable.
Indexing/Third Parties. We may obtain information about you from third parties or through our indexing and analytics tools.
Communications. When you communicate with us by sending us an email, we will collect and store any information that is contained in your communications with us.
Location Information. If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location. If you do not want this information collected by us, you can disable location services on your phone.
Email Subscribe Forms. To help keep you informed about our latest news, area information, specials and promotions, we may offer the opportunity to subscribe to our email list via various subscription forms throughout the Services. By subscribing you are requesting follow-up information from us and you agree that we will use your provided contact information for marketing purposes. You may unsubscribe to these emails at any time by following the unsubscribe linke in the footer of all such communications.
Other: We may also collect Personal Information at other points through our Services that state that Personal Information is being collected.
Information Collected by Our Servers. To make our Website a more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Website, track users’ movements around the Website, gather demographic information about our user base as a whole, and better tailor our Website to our users’ needs. For example, some of the information may be collected so that when you visit the Website again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.
Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, which are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Information.
Information Collected from You About Others. If you decide to invite a third party to create an Account, we will collect your and the third party’s names and e-mail addresses in order to send an e-mail and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party’s names and e-mail addresses as required above. You or the third party may contact us at (717) 733-6094 or email@example.com to request the removal of this information from our database. As part of your use of the Services, we provide you the opportunity to connect automatically with your friends. We employ various techniques in order to facilitate friends finding each other on our service, including offering contact importer tools to facilitate adding to your contacts (including Facebook Friends and contacts in your address book) so that you can more readily ask your contacts to join the Services. With your permission, we will access your address book, call log and SMS log, and import your contacts’ names, e-mail addresses, phone numbers, image, geographic location and Facebook IDs to facilitate automatic connection with your friends. We do this only for contact matching to help your friends and you find each other. Also, when you invite friends to the Services, we will access your Address Book and we will import your contacts names and phone numbers in order to facilitate the invitation. The e-mail that is sent to your friends will come from your e-mail address so that your friends know that you want to invite them to visit the Site. We do not store any passwords you provide as part of the contact import process. We also collect some settings that help us to interpret your data, such as the language and keyboard settings that you have established, and the phone’s carrier, mobile network code and mobile country code.
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
We use the Anonymous Information we collect to analyze trends, administer and improve the Services, gather demographic information about our user base as a whole, and better tailor the Services to our users’ needs. However, we reserve the right to use Anonymous Information for any purpose, and to disclose Anonymous Information publicly without restriction. We provide analytics based upon our customer’s use of the Services to prospective partners, other customers, advertisers and other third parties. We may also disclose, on an anonymous basis, actual statements, verbatim, as made by our customers.
We may also disclose certain Personal Information: